Symantec Endpoint Protection Manager Reset Admin Password May 2026

SELECT USER_NAME, IS_LOCKED FROM SEM_MAIN_USER WHERE USER_NAME = 'admin'; You should see one row returned with IS_LOCKED = 0 .

UPDATE SEM_MAIN_USER SET USER_PASSWORD = 'XR7g7aFwk1WjMI7Pm2BGU8WeJgG7gP2mFg==', IS_LOCKED = '0', PASSWORD_ATTEMPTS = '0' WHERE USER_NAME = 'admin'; This sets the admin password to a known default hash. The string above corresponds to the plaintext password symantec (all lowercase). symantec endpoint protection manager reset admin password

Stop the SEPM Manager service on the new installation. Stop the SEPM Manager service on the new installation

So, what do you do? Reinstall the server? Restore a month-old VM snapshot? No. You reset the password. Restore a month-old VM snapshot

Introduction: The Lockout Nightmare Every IT administrator knows the sinking feeling. You walk into the office on a Monday morning, fire up the console to check the latest threat reports for your endpoint fleet, and type in the credentials you’ve used a thousand times. Access Denied.